Lohit Bedi
UI/UX Designer
Think I’d be a good fit for your team? Let’s connect.
Think I’d be a good fit for your team? Let’s connect.
Think I’d be a good fit for your team? Let’s connect.
SOCIALS
AU Bank
AU Bank
AU Bank
Transforming AU Bank's mobile app via a User-centric approach.
Transforming AU Bank's mobile app via a User-centric approach.
Transforming AU Bank's mobile app via a User-centric approach.
About AU Bank Mobile app
About AU Bank Mobile app
About AU Bank Mobile app
With over 2 million customers, AU Bank stands as a prominent financial institution committed to providing efficient and accessible banking services. As a user of AU Bank's mobile app, I've experienced firsthand the frustration caused by its design flaws and the usability shortcomings.
Recognizing the widespread frustration among AU Bank's user base, I am motivated to redesign of the mobile app. By addressing these pain points head-on and incorporating UCD principles, I aim to enhance the overall user experience and restore confidence in the app's functionality.
With over 2 million customers, AU Bank stands as a prominent financial institution committed to providing efficient and accessible banking services. As a user of AU Bank's mobile app, I've experienced firsthand the frustration caused by its design flaws and the usability shortcomings.
Recognizing the widespread frustration among AU Bank's user base, I am motivated to redesign of the mobile app. By addressing these pain points head-on and incorporating UCD principles, I aim to enhance the overall user experience and restore confidence in the app's functionality.
With over 2 million customers, AU Bank stands as a prominent financial institution committed to providing efficient and accessible banking services. As a user of AU Bank's mobile app, I've experienced firsthand the frustration caused by its design flaws and the usability shortcomings.
Recognizing the widespread frustration among AU Bank's user base, I am motivated to redesign of the mobile app. By addressing these pain points head-on and incorporating UCD principles, I aim to enhance the overall user experience and restore confidence in the app's functionality.
ROLE
ROLE
ROLE
UX Designer
UX Designer
UX Designer
TIMELINE
TIMELINE
TIMELINE
Nov 2023 – Jan 2024
Nov 2023 – Jan 2024
Nov 2023 – Jan 2024
LOCATION
LOCATION
Remote
Remote
Problem Statement
Problem Statement
Problem Statement
Users seek an integrated mobile banking app for a seamless and efficient experience, particularly in quick transactions and simplified registration process using biometrics.
Users seek an integrated mobile banking app for a seamless and efficient experience, particularly in quick transactions and simplified registration process using biometrics.
process
process
process
The redesign process of the AU Bank mobile app started with identifying key pain points such as complex registration, unreliable payment transfers, and poor usability. Motivated to enhance user experience, We defined a problem statement emphasizing the need for a seamless, secure, and efficient app. They proposed solutions like simplifying registration with M-Pin, improving usability and navigation, ensuring accessibility, and adding personalized features. The focus was also on enhancing security with biometric verification, aiming to create a modern, user-friendly banking app that meets evolving customer needs.
The redesign process of the AU Bank mobile app started with identifying key pain points such as complex registration, unreliable payment transfers, and poor usability. Motivated to enhance user experience, We defined a problem statement emphasizing the need for a seamless, secure, and efficient app. They proposed solutions like simplifying registration with M-Pin, improving usability and navigation, ensuring accessibility, and adding personalized features. The focus was also on enhancing security with biometric verification, aiming to create a modern, user-friendly banking app that meets evolving customer needs.
The redesign process of the AU Bank mobile app started with identifying key pain points such as complex registration, unreliable payment transfers, and poor usability. Motivated to enhance user experience, We defined a problem statement emphasizing the need for a seamless, secure, and efficient app. They proposed solutions like simplifying registration with M-Pin, improving usability and navigation, ensuring accessibility, and adding personalized features. The focus was also on enhancing security with biometric verification, aiming to create a modern, user-friendly banking app that meets evolving customer needs.
Outcome
Outcome
Outcome
The AU Bank mobile app redesign focuses on addressing three main pain points: registration hassles, payment transfer challenges, and overall usability concerns.
The motivation for the redesign is to improve user experience by enhancing functionality, simplifying the registration process with M-Pin, improving payment transfer functionality, and ensuring better navigation. The revamped app aims to provide a seamless, efficient experience with added security through biometric verification and other innovations to meet modern banking needs and improve customer satisfaction.
The AU Bank mobile app redesign focuses on addressing three main pain points: registration hassles, payment transfer challenges, and overall usability concerns.
The motivation for the redesign is to improve user experience by enhancing functionality, simplifying the registration process with M-Pin, improving payment transfer functionality, and ensuring better navigation. The revamped app aims to provide a seamless, efficient experience with added security through biometric verification and other innovations to meet modern banking needs and improve customer satisfaction.
The AU Bank mobile app redesign focuses on addressing three main pain points: registration hassles, payment transfer challenges, and overall usability concerns.
The motivation for the redesign is to improve user experience by enhancing functionality, simplifying the registration process with M-Pin, improving payment transfer functionality, and ensuring better navigation. The revamped app aims to provide a seamless, efficient experience with added security through biometric verification and other innovations to meet modern banking needs and improve customer satisfaction.
